Do you have CrimeLines Training Videos and a User Guide?
Yes. There are several ways to learn all of the powerful features of CrimeLines:
- Join our community and explore the WIN Help Center Knowledge Base
- Watch our focused CrimeLines Training Videos.
- Download the CrimeLines User Guide.
- Sign up for a live training session with the creator, Brian Carney, Esq..
- If you subscribe to ChatGPT 4.0, explore our CrimeLines Expert (Custom GPT) for answers to all of your questions about CrimeLines!
Do you have customer service and technical support?
Absolutely! Our friendly and knowledgeable customer services reps are available to answer your questions 8am to 8pm M – F.
Let us know how we can help you.
Call 1-781-792-0800
Or start a support ticket by sending an email to: [email protected]
Can I report a bug or request a new feature?
Absolutely!
Send an email to [email protected].
Please add the following information:
Bug or Feature Request? Bug
Which Software? CrimeLines (or TimeLaw)
Description of Bug or Issue to Be Addressed? Explain, step by step what you were doing and precisely what is not working. Make it as detailed as possible in order for us to be able to replicate the staps you took and the bug.
Expected Behavior? Explain what should have happened.
What computer were you using and which operating system were you running at the time of encountering the bug?
How Much Does the Issue Affect Your Work? Explain how much of an emergency this is or how often it impacts your work.
Is the Internet required to run the program?
No. CrimeLines is a desktop application installed directly on your computer. So, you don’t need an ongoing Internet connection to use it. An Internet connection is required the first time you install and license the program. But, you can use the software offline with a valid software license.
Are there limitations on the licensed user?
Yes, CrimeLines is exclusively licensed to Prosecutors, Law Enforcement and Public Defenders. Other users can purchase a TimeLaw license.
What is Per-Seat Licensing?
A Crimelines™ license is based on the number of users who have access to the software. For example, if your office or law school purchased multiple copies of Crimelines™ for 100 users, then up to 100 specifically identified users have access to the program. Crimelines™ is not a concurrent license.
What is an Annual Subscription?
WIN Interactive offers an annual subscription license for Crimelines™; currently priced at $595/year/seat.The annual subscription license is a time-limited option that allows the use of the application for a one-year rental. The licensed software is available for use for the period of rental license validity. During the User’s active rental period the User receives free support from WIN’s in-house team (M-F 9AM EST to 8PM EST) and free updates and upgrades to the latest version of our software.
What is a Perpetual License?
Alternatively, Crimelines™ is available as a perpetual license at $1,150/seat. Upgrades at $595/seat. Crimelines™ perpetual license is purchased for a specific major version and it is not time-limited (owner could use the licensed version of the software perpetually). Owners of perpetual licenses also receive free support for the major version they own (when it is the latest major version or the previous one). In addition, owners of perpetual licenses are eligible to receive, for free, all minor updates associated with their purchased major version (e.g. if you own Crimelines™ v 1.x, you can update for free to v 1.4, v 1.5, v 1.6, etc. However, the upgrade to v 2.x will be a paid option).
Do you have an Educational License?
WIN Interactive offers an educational license at $100/seat and upgrades at $100/seat. Crimelines™ educational license is an annual subscription license for educators, students, universities and law schools.
Can I review a Crimeline without purchasing the software?
WIN Interactive offers a FREE PLAYER ONLY version to allow anyone to review a previously created CrimeLine. The timeline, once loaded in the player is unable to be changed or edited, but just viewed through the player.